Privacy Policy

1. What we collect

• Discord identifiers — your user ID, username, and the IDs of channels/threads you create or post in. These are visible to any bot in the server.
• Ticket details — the values you submit in the ticket form (exchange type, amounts, payment method, country/region).
• Wallet data — for exchangers, an internal Litecoin address generated by us, plus a salted hash of your wallet password. We never store the password itself.
• Transcripts — the full text of completed ticket threads, generated automatically when the deal closes.
• On-chain transactions — transaction IDs, amounts, and the addresses involved in deals you participate in.

2. What we do not collect

• Government identification, passports, or KYC documents.
• Bank account numbers, card numbers, or PayPal credentials. Those go directly between you and the exchanger; we never see them.
• IP addresses or device fingerprints (Discord may collect these; we don’t).

3. Why we collect it

We use the data we collect to:

• operate the ticket and escrow flow;
• resolve disputes by reviewing transcripts and on-chain activity;
• protect users from known bad actors (e.g. blocking repeat ghosters);
• maintain accurate fee, profit, and volume statistics for exchangers.

4. How long we keep it

Active deal data is kept while the deal is open. Closed-deal records and transcripts are kept for at least 12 months for dispute resolution. Wallet records (address + balance history) are kept as long as the wallet exists on the platform.

5. Sharing

We do not sell your data, ever. We share it only with:

• the exchanger and managers involved in your specific deal;
• law enforcement, if we’re served with a valid legal request;
• infrastructure providers strictly required to run the service (database, hosting). They cannot read transcripts in plain text without access to our servers.

6. Your rights

You can request a copy of the data we hold about you, ask us to correct it, or ask us to delete it (subject to dispute-resolution holds). Open a ticket inside the Discord or see Contact.

7. Security

Wallet passwords are stored as bcrypt hashes. Transcripts and ticket data are kept on access-controlled servers. We follow industry-standard practices, but no system is perfect — if you spot a vulnerability please contact us responsibly via the Discord.

8. Changes

Material changes to this policy will be announced inside the Discord. Continued use after the effective date means you accept the new policy.